AI tool predicts who is at fault in insurance claims

Posted in categories

  • CyberREPORTs
Publish date 06 July 2019
Issue Number 1789
Diary Legalbrief eLaw
An artificial intelligence tool that predicts who is at fault in insurance claims has been developed by top-50 firm BLM and the London School of Economics (LSE). According to a Law Gazette report, Foresight, which is one of seven digital ...

An artificial intelligence tool that predicts who is at fault in insurance claims has been developed by top-50 firm BLM and the London School of Economics (LSE). According to a Law Gazette report, Foresight, which is one of seven digital tools launched by BLM, simulates a claims handler by weighing up different combinations of facts and evidence, such as the reliability of a witness. The technology is further evidence of the automation of the claims process, with legal experts increasingly sidelined while algorithms and AI make decisions about the merits of a case and how it should be handled. The Foresight tool is aimed primarily at claims handlers to help them reach earlier settlements and was developed for motor claims. However, BLM says it is ‘scalable and adaptable for other types of claim’. Claims handlers answer a ‘limited set of questions’ on their desktops and receive a digital response. BLM says the tool mimics human decision-making but ‘takes away cognitive bias’. Other tools created in conjunction with LSE include Pathfinder, which forecasts the outcome of trials, and Searchlight, which lets clients access live data relating to claims. BLM senior partner, Matthew Harrington, said: ‘Our tools have been a long time in the making. We wanted to be confident about the potentially transformative impact they could have for our clients before we took them to market.’